To install a driver in Windows, you will need to use a built-in utility called Device Manager. Please.Once you download your new driver, then you need to install it. Because even for a Skype call, I am unable to use my laptop. I don't even know where to contact Microsoft. There are many others like me waiting for Because I have searched the web and I am not the only one who is facing the problem. I please request Microsoft to look into the matter and at least provide a software update or a genuine solution to this problem. As the webcam is manufactured by Microsoft, HP is not willing to provide software update and Microsoft is not providing any new update separately for the particular webcam. I think the basic problem behind all this problem is the software update. Somewhere in between August after an update, the camera started working for a whileīut again after 2-3 days, it started displaying a black screen. Because prior to the update my camera worked really well.
I like to think this problem started after the April update of Win 10. I tried some other methods which I can't even remember. I tried updating my camera app on the device manager but it says "the best drivers for you are already installed".ĩ. I deleted the camera storage folder on my computer (suggested by some people on the web) but no use.Ĩ. My BIOS is running the latest version updated from the HP website.ħ. Error message keeps displaying or the software hangs.Ħ. Instead, they provide Cyberlink youcam software which doesn't work either. I checked HP website for the camera driver update but there is no such thing as camera driver. I used all the third-party apps such as Skype, facebook video chat, etc same problem.ĥ. I updated my windows (Currently I am running Win 10 Pro, Version 1809, OS Build 17763.195)Ĥ. (The status in the property is "The device is working properly")ģ. I tried disabling and enabling my camera in device manager and restarting. I tried every solution available on the internet.ġ. I am uploading the screenshot of the same. The camera on my HP Pavilion 15 notebook is not working.Īctually, the problem is that whenever I open the camera app, it shows a black screen and when I click the capture button, I get an error message.
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